apna-ai — TGovern LLC
Email: connect@apna-ai.com
WhatsApp Business: +1 (316) 315-9833
Either way we'll get back to you within 2 business days.
The quickest route is inside the app: press and hold the assistant's reply and choose a reason — that files the report with us directly. You can also email connect@apna-ai.com or message us on WhatsApp with the approximate date and time of the conversation. We review every report.
How does billing work? Will I be charged automatically?
No. In India apna-ai sells prepaid minute packs — a one-time purchase that adds
voice minutes to your balance. Packs never expire, they stack, and nothing renews
on its own, so there is no subscription to cancel.
How do I get a refund?
Purchases are processed by Apple or Google, not by us, so refunds go to them.
iPhone/iPad: reportaproblem.apple.com. Android: Google Play → Menu →
Payments & subscriptions → Budget & order history → the order → Report a problem.
Message us on WhatsApp if you need help with a request.
Where a monthly subscription is offered
iPhone/iPad: Settings → your Apple ID → Subscriptions. Android: Google Play →
Menu → Payments & subscriptions → Subscriptions.
How do I delete my account?
In the app: Settings → Your data → Delete account. Deletion is immediate and
permanent. If you can't get into the app, see
Delete your account for the request route
and for exactly what is erased and what is kept.
What does the assistant remember about me?
See and edit everything in Settings → Your memory.
Voice isn't connecting.
Check your microphone permission (iPhone: Settings → apna-ai; Android: Settings →
Apps → apna-ai → Permissions) and your network connection, then try again. If you
have run out of minutes the app will say so and offer a top-up — new accounts get
60 free minutes in their first 30 days.